Shipping Information

Pixmetal prints are typically made to order, then packed and handed to a carrier. That two-step timeline (production → transit) is why metal feels permanent — and why a ship date isn’t always “next-day.”

Orders totaling $50 or more qualify for free standard shipping within our primary US service area once checkout is live. Below $50, a shipping rate will be shown before you pay. Promotions may modify this threshold; the cart/checkout total controls.

After payment, your print enters production. Larger sizes may need reinforced packaging and a bit more time. When Stripe checkout is active, order emails will show clearer production and transit estimates. Carrier scans begin only after the package leaves our fulfillment partner.

We primarily ship within the United States. Alaska, Hawaii, and PO boxes may have different rates or restrictions shown at checkout. International shipping may be available on request — email us before ordering.

You are responsible for a complete, deliverable address. Carriers may leave packages according to their rules. Weather, peak seasons, and hub backups can add days after a label is created. If tracking stalls for an extended period, contact the carrier first, then Pixmetal support.

Photograph the outer box and the print before discarding packaging. Then follow our Return & Refund Policy within 7 days of delivery so we can replace or refund quickly.

Shipping questions: [email protected]
Track status once checkout launches via Orders & tracking.