Return & Refund Policy

Every Pixmetal print should arrive ready to hang and match what you ordered. When something goes wrong on our side or in transit, we replace or refund — no runaround.

• Damage that occurred in shipping (bent corners, deep scratches, crushed pack)
• Wrong size, design, or quantity versus your order confirmation
• Clear manufacturing defects in print or substrate

Notify us within 7 days of delivery (carrier “delivered” scan). Include clear photos of the packaging and the issue. Claims outside this window are reviewed case-by-case.

1. Email [email protected] with subject “Return — [order email]”
2. Include product name/size, what went wrong, and photos
3. Wait for approval before shipping anything back
4. If a return label is issued, pack securely and send as instructed

Unauthorized returns without approval may be refused or returned to sender at your expense.

• Change of mind after a made-to-order print has shipped
• Minor color differences due to monitor calibration alone
• Damage from improper mounting, tools, or harsh outdoor abuse
• Orders marked delivered that were left unattended outdoors for days

Approved claims are resolved with a replacement print or a refund to the original payment method. Refund timing depends on your bank or card issuer after we process it. Shipping charges may be refunded when the error is ours.

See also our Shipping Information for transit delays that are not product defects.

Returns desk: [email protected]
Or use our contact form.